Privacy Policy

TOWPRA IT SOLUTIONS LLC
www.towpra.com

Towpra IT Solutions LLC ("Towpra IT Solutions," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or communicate with us ? including via SMS/text messaging.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

• Name, company name, and job title
• Email address and phone number (including mobile number for SMS communications)
• Mailing or service address
• Payment and billing information
• Project details, service inquiries, and support requests
• Any other information you choose to provide in forms, emails, or messages

1.2 Information Collected Automatically

• IP address and browser type
• Pages visited, time spent, and referring URLs
• Device type and operating system
• Cookies and similar tracking technologies (see Section 7)

1.3 Information from Third Parties

We may receive information about you from business partners, referral sources, or publicly available records to supplement the information you provide.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide, operate, and improve our services (network & connectivity, security & surveillance, VoIP, audio visual systems, structured cabling, managed technology support)
• To communicate with you about your account, projects, service updates, and support
• To send SMS/text messages where you have opted in (see Section 4)
• To process transactions and send related billing communications
• To respond to inquiries and provide customer support
• To send promotional and marketing communications (with your consent where required)
• To comply with applicable legal obligations
• To detect, prevent, and address fraud, security, or technical issues

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with:

• Service providers and contractors who assist in our operations (subject to confidentiality obligations)
• Business partners where required to deliver agreed services
• Professional advisors such as lawyers, accountants, and auditors
• Law enforcement or government authorities when required by applicable law or to protect rights and safety
• A successor entity in the event of a merger, acquisition, or sale of assets

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.

4. SMS / TEXT MESSAGING POLICY

IMPORTANT: This section governs how Towpra IT Solutions LLC uses SMS/text messaging to communicate with you, and is intended to comply with the requirements of RingCentral and applicable telecommunications regulations (including the TCPA and CTIA guidelines).

4.1 SMS Opt-In and Consent

We will only send you SMS/text messages if you have expressly opted in to receive them. You may opt in by:

• Completing a contact or service request form on our website that includes an SMS consent checkbox
• Verbally consenting during a service call or in-person consultation (documented by our team)
• Texting a designated keyword to our business number

By opting in, you consent to receive transactional, informational, and where applicable, promotional text messages from Towpra IT Solutions LLC via our RingCentral business messaging platform.

4.2 Types of SMS Messages We Send

• Service confirmations, scheduling, and appointment reminders
• Project status updates and technician notifications
• Support follow-ups and issue resolution updates
• Billing notifications and payment confirmations
• Promotional offers and company announcements (only where separately consented)

4.3 Message Frequency

Message frequency will vary depending on your service engagement. You may receive up to several messages per month. We will not send excessive or unsolicited messages.

4.4 Message and Data Rates

Message and data rates may apply. These charges are billed by your mobile carrier. Towpra IT Solutions LLC is not responsible for any charges imposed by your carrier.

4.5 How to Opt Out

You may opt out of SMS communications at any time by:

• Replying STOP to any text message you receive from us
• Emailing us at protect@towpra.com with the subject line "SMS Opt-Out" and your mobile number
• Calling our office and requesting removal from our messaging list

After opting out, you will receive a one-time confirmation message. No further SMS messages will be sent unless you opt in again.

4.6 Help and Support

For assistance with SMS communications, reply HELP to any text message or contact us at protect@towpra.com. You may also text HELP to receive information about the program.

4.7 No Sharing of SMS Opt-In Data

SMS opt-in data and consent records will not be shared with or sold to any third parties for marketing or promotional purposes. This information is used solely to operate our SMS communications program.

4.8 Supported Carriers

Our SMS program is available through all major U.S. carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carrier support may vary internationally.

5. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with applicable legal obligations. SMS opt-in records are retained for a minimum of 4 years in accordance with TCPA requirements.

6. DATA SECURITY

We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and support our marketing efforts. You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

8. YOUR RIGHTS AND CHOICES

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 11.

9. CHILDREN'S PRIVACY

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. INTERNATIONAL OPERATIONS

Towpra IT Solutions LLC operates in the United States and internationally, including in Nigeria and Angola. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our operations are based. By using our services, you consent to such transfer.

11. CONTACT US

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us in the below avenues. For SMS-related inquiries specifically, you may also reply directly to any text message you receive from us.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our website with a revised effective date. For material changes, we will provide additional notice (such as an email notification or prominent website notice). Your continued use of our services after any update constitutes acceptance of the revised policy.

? 2026 Towpra IT Solutions LLC. All rights reserved.