Managed IT Services

Proactive IT that prevents problems�not just fixes them.

Towpra IT Solutions manages, monitors, and secures your systems so your team stays productive and your business stays online.

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WHAT YOU GET

24/7 Monitoring & Alerts

Servers, networks, endpoints watched continuously

Predictable Costs

Flat monthly pricing with defined scope

Fast Support

Remote helpdesk with on-site escalation when needed

Proactive Maintenance

Patching, updates, and performance tuning

Security-First Approach

Endpoint protection, MFA, backups, and policies

Scalable Stack

Grow users, devices, and locations without friction

CORE CAPABILITIES

Endpoint Management

PCs/Macs, mobile devices, asset tracking

Server & Network Management

Health checks, firmware, capacity planning

Helpdesk & Support

Ticketing, SLA-driven response, user support

Backup & Disaster Recovery

Automated backups, tested restores

Cybersecurity

EDR/XDR, email security, MFA, vulnerability management

Cloud & Microsoft 365

Tenant management, licensing, migrations

OUR SCOPE (END-TO-END)

Onboarding

Network discovery, documentation, baseline hardening

Standardization

Device policies, naming, patch cadence

Operations

Monitoring, tickets, maintenance

Security

Hardening, backups, user access control

Reporting & Roadmap

Monthly health, incidents, recommendations. Quarterly planning and upgrades

FLEXIBLE OPTIONS

Service Tiers Designed for You

Whether you need basic oversight or a fully managed IT department, we have a tier that fits your operational needs.

Essential � Monitoring, patching, basic support
Standard � Adds helpdesk, backups, endpoint security
Advanced � Full stack: security suite, compliance, priority SLAs, vCIO

USE CASES

Environments We Manage

Small�Mid Businesses

Outsource IT with predictable costs

Churches & Nonprofits

Support staff/volunteers and AV integrations

Schools & Daycares

Secure networks, device management, and staff support

Multi-Site

Centralized management across locations

Compliance-Driven

Security controls for regulated environments like healthcare, finance, etc.

TYPICAL WORKFLOW

1. Assessment

Current environment, risks, gaps

2. Onboarding

Agents, backups, policies, documentation

3. Stabilize

Patch, clean up, baseline security

4. Operate

Monitor, support, maintain

5. Optimize

Improve performance and reduce risk

WHY TOWPRA IT SOLUTIONS

Proactive vs reactive � Issues resolved before users notice
Security by default � MFA, backups, least-privilege access
Clear SLAs � Defined response and resolution targets
Integration-ready � Works seamlessly with your network, AV, and cloud

Optional Add-Ons

24/7 helpdesk coverage
Compliance packages (HIPAA, PCI-oriented controls)
Advanced email security and phishing protection
Co-managed IT (augment your internal team)

FAQ (SHORT)

Common Questions

Do you replace our internal IT?

Optional�we can be fully managed or co-managed.

What�s the response time?

SLA-based, typically same-day or faster for critical issues.

Are backups included?

Yes, with routine test restores.

Can you support multiple locations?

Yes�centralized management across sites.